We are looking forward to seeing you at Dreamforce! An Account Executive should be reaching out to you shortly.

The CX Suite by IC + Coveo

November 19 – 21
8AM – 5PM

November 22
8AM – 12PM

Schedule time with us to learn how you can tailor Salesforce to create better experiences for your customers and your employees. We’ll be joined by our friends from Coveo who can demo their AI-powered search solution for Salesforce.

Service Experience Tours

November 19 – 21
9AM, 12PM, 3PM

November 22
9AM, 12PM

Ready to transform your service experience? Meet with our Demo Master as he takes you through a tour of our suite of apps that will empower your support teams to deliver the perfect service experience, every time.

Insight into Simple Survey Insights

November 19 – 21
11AM Daily

Dive into the latest feature of our Simple Survey app for Salesforce with our Demo Master. See how Survey Insights can provide powerful reporting for your customer feedback data. Now available in Open Beta.

Email 2 Case Premium Tours

November 19 – 21
2PM Daily

Experience one of our most powerful tools for empowering your support agents to solve cases more efficiently. We’ll take you through how Email to Case Premium (E2CP) can be your secret Service Cloud weapon.

Daily Case Races Against Our Demo Master

November 19 – 21
4PM – 5PM Daily

What’s Dreamforce without a little fun and games? Join us daily and challenge our Demo Master to some Case Management power games and win swag!

Lightning Champion

Dramatically Improve the Service Experience when Moving to Lightning 

November 20
2:30PM – 3:10PM

Howard Yermish

Moscone West

In this session, we will review the impact of responsiveness, utilization, personalization, and feedback, four pillars to delivering exceptional service. Review crucial service touchpoints and explore tactical options to update your Service Console to Lightning.

Learn More

Exclusive Service Happier Hour

November 21
5PM – 7PM

Work hard. Play hard. Celebrate with the team at Internet Creations for an exclusive happier hour on Thursday, November 21st and enjoy food, drinks, and share all you’ve learned at Dreamforce with friends, new and old. Space is limited so be sure to save your spot.